Zotac GeForce RTX 3060 Ti

Amazon and a Canadian Buyer Spent Months in Dispute Over Putty-Crammed GPU

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Amazon and one in every of its clients primarily based in Canada locked horns over a refund for a $690 graphics card earlier this 12 months. The client, François Legault of Calgary, claimed the bought Zotac GeForce RTX 3060 Ti contained a faux graphics card crammed with a putty-like substance. Amazon wouldn’t entertain his request for a refund, because it insisted the “appropriate” merchandise ought to be packed up and despatched again to its warehouse, earlier than the client might obtain any reimbursement.

(Picture credit score: François Legault)

Earlier this week CBC Information posted a report on the efforts by the Legault household to try to get some justice from Amazon, and the absurd state of affairs they’ve discovered themselves in. The graphics card order was a part of a a lot bigger elements order which François purchased his son to acknowledge the work he put in earlier than his highschool commencement.

Among the many in depth collection of components purchased from Amazon, again in June this 12 months, was the Zotac GeForce Twin Edge RTX 3060 Ti graphics card at $690, in addition to another tasty selections just like the NZXT H510 case, a 16GB equipment of Corsair Vengeance DDR4 3600 reminiscence, a Samsung 98 Collection 1TB M.2 NVMe SSD, and an MSI MAG B550 Tomahawk motherboard.

Zotac GeForce RTX 3060 Ti

(Picture credit score: Zotac)

With the system nearly full however missing the all-important graphics card, François, who bought all of the elements for his son Matthew, contacted Amazon and despatched the faux half again to safe a refund. Nonetheless, an administrator on the retailer stated that they threw away the faux graphics card “to guard workers.” (Did somebody assume it was plastic explosive?) It was added that the refund would solely be processed when the “appropriate” merchandise is returned. This determination by Amazon was claimed to be “last,” in an electronic mail to the Legault household.

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