Nvidia on Melting 16-Pin Adapter: Connectors Weren’t Plugged in Correctly

Nvidia on Melting 16-Pin Adapter: Connectors Weren’t Plugged in Accurately

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After finding out a number of incidents involving melting and overheating 12VHPWR energy adapters with the GeForce RTX 4090 graphics playing cards for a number of weeks, Nvidia has lastly issued an official assertion.  

We’re actively investigating the reviews,” a assertion by Nvidia reads. “We’re conscious of about 50 instances globally. Our findings to this point counsel {that a} widespread challenge is that connectors are usually not totally plugged into the graphics card. To assist make sure the connector is safe we advocate plugging the facility dongle into the graphics card first to make sure it’s firmly and evenly plugged in, earlier than plugging the graphics card into the motherboard. We’re investigating further methods to make sure that the connector is safe earlier than powering on the graphics card. Nvidia and our companions are dedicated to supporting our prospects and guaranteeing an expedited RMA course of, whatever the cable or card used.” 

The corporate is conscious of fifty melting 16-pin 12VHPWR adapter instances globally and can maintain investigating additional. To this point, the corporate has discovered that melting and overheating have occurred when the adapter’s connector is just not securely plugged into its socket. The corporate advises GeForce RTX 4090 house owners to securely join the adapter earlier than putting in the board into its PCIe slot. In the meantime, the corporate and its companions promise to switch broken {hardware} promptly for these affected by the difficulty.   

(Picture credit score: Nvidia)

Nvidia’s GeForce RTX 4090 is the corporate’s $1,599 flagship product. Information of the adaptor issues grew to become well-known by way of discussion board and reddit posts, which created an impression that it was a widespread challenge. To this point, Nvidia says it has investigated 50 reviews of melting adaptors, which is not egregiously excessive contemplating that Nvidia and its companions have bought tens, if not a whole bunch, of 1000’s of GeForce RTX 4090 graphics boards up to now.  

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