Man wearing HoloLens 2 adjusts machine

HoloLens 2 helps Novo Nordisk workers see work in new methods

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Oliver Brask Pedersen figured his first day at work as a technician at Novo Nordisk would comply with most of the acquainted patterns – get launched to new folks, discover out the place the cafeteria is situated and obtain the fundamental directions on his new job. However he was in for a shock.

The pharmaceutical large, a pacesetter within the world manufacturing of diabetes drugs, has been pioneering the usage of rising digital applied sciences for the whole lot from simplifying flooring operations of their manufacturing amenities throughout the globe to conducting digital website visits from hundreds of miles away. A few of these options embody Microsoft HoloLens 2, Microsoft Dynamics 365 Distant Help, Microsoft Dynamics 365 Guides and Microsoft Energy Platform.

This consists of introducing what is called augmented directions, by way of HoloLens 2, to buy flooring workers, offering them with new potentialities to assist each course of efficiency and getting onboarded for brand spanking new procedures.

“I had no concept what it was,” Pedersen mentioned of his first expertise with the HoloLens 2. “As soon as I put it on, it felt pure, and you bought used to it. I like getting my palms on issues, that’s simpler for me. And the HoloLens felt extra hands-on than studying a bit of paper. For a primary timer, it was lots simpler.”

Augmented directions utilizing the HoloLens 2 helps Novo Nordisk workers perceive advanced steps with out having to depend on memorization or the help of one other co-worker. Picture by Casper Dufour.

With greater than 49,000 folks in 80 workplaces and 17 manufacturing websites globally, Novo Nordisk is liable for half of the world’s insulin provide, serving greater than 34 million diabetics in 170 nations. The corporate’s manufacturing amenities are a whirlwind of exercise, with strains always processing batches of medication.

Prior to now, when altering a format on the manufacturing line the place Pedersen works, for instance, workers both needed to learn and keep in mind the frilly directions or get assist from a colleague, which could possibly be time consuming.

“It’s lots simpler to show folks when you’ll be able to present them the issues they should do,” Pedersen mentioned.

In fact, pharmaceutical organizations at all times must adjust to authority necessities and rules, which might usually be fairly advanced. For Novo Nordisk, any know-how answer should meet Good Manufacturing Practices (GMP), that are imposed by nationwide well being authorities on organizations producing medical merchandise, comparable to medicine, medical units and extra.

Complying with these necessities ensures that processes are dependable and constant, and workers have the suitable {qualifications} and coaching. Novo Nordisk labored alongside Microsoft to ensure it might implement modern approaches, comparable to utilizing the HoloLens 2 whereas additionally following these rules.

Embracing new know-how

Utilizing the HoloLens 2, technicians and operators, like Pedersen, can undergo advanced processes with the assistance of real-time, 3D directions which were particularly written and authorised for HoloLens use. This helps to ensure that each step has been accomplished efficiently whereas permitting them to visualise their full work surroundings.

“Relying on the particular use case or instruction, you’ll be guided step-by-step,” Company Vice President of Product Provide Know-how Transformation at Novo Nordisk, Ole Feddersen mentioned. “It should say, ‘Loosen this bolt.’ ‘Flip this lever left.’ ‘Take this out and put a brand new one in.’ On a regular basis there can be arrows pointing at what you might want to do and the place you might want to go subsequent, the place to examine, and so forth. You get a really intuitive execution all through the operation whereas having each palms free.”

Implementing blended actuality has allowed Novo Nordisk and different forward-thinking firms to have simpler course of efficiency and improved onboarding of workers to new processes whereas additionally maximizing the worth of hybrid and distant work.

Man wearing HoloLens 2 adjusts machine
Alex Knudsen, a technician on the Oral Completed Product line at Novo Nordisk’s manufacturing facility in Måløv, Denmark, makes use of the HoloLens 2 with augmented instructors to make changes to a machine. Picture by Casper Dufour.

Whereas the leap from analog to digital would appear to be jarring for long-time workers, Novo Nordisk has found that the majority staff have been desperate to discover this new know-how.

“It’s truly been a really optimistic expertise,” Feddersen mentioned. “We feared this might trigger issues for some folks and that some would even be afraid of it and reluctant to make use of it. However we’ve seen fairly the alternative – that individuals on the store flooring in our factories have been very eager on making an attempt this out and as soon as they’ve tried it, discovered that it’s a unbelievable assist.”

With greater than 1,000 workers interacting with HoloLens 2 know-how throughout the pilot, Novo Nordisk has created beneficial properties within the consistency of the work being carried out and given workers a way of innovation inside their day-to-day jobs. Many Novo Nordisk workers get pleasure from being a part of the corporate’s drive to rework the trade and really feel empowered to help within the course of.

Alex Knudsen is one other technician within the Oral Completed Product at Novo Nordisk. He has labored with the mixed-reality answer from the beginning of the pilot and has appreciated how line staff have been capable of give their enter on the augmented directions to make them work extra effectively.

Because the variety of authorised augmented directions grows, there may be additionally a worldwide group that meets to share greatest practices and recommendations on easy methods to enhance the HoloLens 2 course of.

“They’ve sought loads of enter from individuals who use the guides every day,” Knudsen mentioned. “If we see one thing that could possibly be optimized, we are able to work with our native consultants and central group to vary the augmented directions.”

One other good thing about utilizing the augmented directions is that it has created a extra versatile office. Using augmented directions permits newcomers to get began a lot quicker on performing new processes.

“It’s all about enhancing efficiency consistency and gaining flexibility on the store flooring,” Senior Supervisor, Prolonged Actuality and Digital Consulting at Novo Nordisk, Anne Kathrine Vejgaard mentioned. “We’re ensuring we do issues proper the primary time. A few of the suggestions we heard is that operators can now tackle extra sophisticated duties, processes they weren’t capable of do earlier than. It makes the job extra partaking for lots of people.”

Distant Help to the rescue

With manufacturing amenities the world over, journey could be a main bottleneck in sure conditions. As a substitute of continuous to abide by conventional guidelines, Novo Nordisk started desirous about disrupting the requirements and began utilizing Distant Help with the HoloLens 2 to create digital website visits and found the method might get outcomes with out the time and problem of journey.

Smiling woman with arms crossed
Anne Kathrine Vejgaard is the Senior Supervisor, Prolonged Actuality and Digital Consulting at Novo Nordisk. Picture by Casper Dufour.

“We heard from a lot of our websites that at first they have been not sure in regards to the expertise utilizing the HoloLens in comparison with standing subsequent to your provider. However now they see the profit,” Vejgaard mentioned. “Simply think about for those who solely wanted 4 hours with any individual from Germany and also you’re situated in China. Let’s check out the HoloLens earlier than contemplating travelling.”

On the manufacturing line, Distant Help may also assist issues run easily. For Knudsen, an automation mission stalled as a result of the engineer couldn’t entry the location in Denmark to assist alter the cobots (collaborative robots) used within the manufacturing. HoloLens 2 was capable of assist alleviate the problem.

“As a substitute of getting to attend for the engineer to have the ability to achieve entry, we simply placed on the HoloLens after which accessed this system onsite,” Knudsen mentioned. “He helped us make the adjustments that we wanted. This can be a superb possibility.”

As Novo Nordisk expands its use of know-how all through the corporate, the hope is to extend effectivity and manufacturing of crucial drugs on a worldwide scale to serve extra sufferers and cut back the variety of paper-based processes in use. Moreover, the corporate desires to benefit from the instruments to draw and rent extra workers via digitization and automation.

“I believe what’s most enjoyable for the staff on the store flooring right here is the best way we are able to join them to our manufacturing programs, in order that they don’t must go to a pc display and so they don’t must go to a different room,” Feddersen mentioned. “They don’t must go and browse one thing. Data will come to them.”

“We are able to information them now the place we mainly take them via a predefined course of, however as soon as we get additional, and maybe utilizing different units, we are able to dynamically inform folks what to do. It should develop into just a little bit like driving from A to B utilizing GPS, the place you don’t must learn the map up entrance and memorize the route. You’ll be instructed because the day goes alongside the place to go subsequent. Getting that form of data to our folks makes a giant distinction. That’s thrilling.”

Prime photograph (GIF): Novo Nordisk workers are utilizing the HoloLens 2 to assist course of efficiency and get onboarded for brand spanking new actions.

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