As summer season journey season approaches, corporations streamline operations and reimagine workforce member and traveler experiences with the Microsoft Cloud
FORT WORTH, Texas, and REDMOND, Wash. — Might 18, 2022 — American Airways and Microsoft Corp. are partnering to make use of know-how to create higher, extra related experiences for patrons and American Airways workforce members, supporting the strong operations of the world’s largest airline. As a part of the partnership, American will use Microsoft Azure as its most well-liked cloud platform for its airline functions and key workloads, considerably accelerating its digital transformation and making Microsoft one of many airline’s largest know-how companions.
With journey and tourism this yr anticipated to surpass pre-pandemic ranges, the businesses are making ready for a future the place shoppers anticipate their journey expertise to imitate the remainder of their lives — extra related, extra personalised and extra on demand than ever.
By their partnership, American and Microsoft intention to make use of information and digital applied sciences to satisfy buyer calls for whereas additionally streamlining enterprise processes to offer American workforce members the instruments that allow a smoother journey expertise for shoppers. For instance, the businesses envision a future the place each side of the client expertise and airline operations shall be optimized utilizing superior analytics and different digital applied sciences — from enhanced bag monitoring and automated rerouting of flights based mostly on climate situations to utilizing digital twins to simulate operations at main hubs and proactively alter to extend efficiencies.
“Reliably working hundreds of flights all over the world to take clients to tons of of locations is important to American, which is why the airline has chosen Microsoft’s know-how to assist our functions,” mentioned American Airways Chief Data Officer Maya Leibman. “With the ability of Microsoft Azure, American can innovate and speed up its know-how transformation, giving our workforce members augmented instruments to offer our clients with an enhanced journey expertise.”
“Because the airline business continues to rework, constructing a digital know-how basis within the cloud shall be important for future resilience,” mentioned Judson Althoff, EVP and chief business officer, Microsoft. “By our partnership, American Airways is taking a forward-thinking, cloud-first strategy to utilizing information, AI and our collaboration platforms to reimagine not solely its personal operations however the experiences of its workers and clients.”
Already, American and Microsoft are progressing towards modern and transformational experiences for airline workers and clients.
“Reliably working hundreds of flights all over the world to take clients to tons of of locations is important to American, which is why the airline has chosen Microsoft’s know-how to assist our functions,” mentioned American Airways Chief Data Officer Maya Leibman. “With the ability of Microsoft Azure, American can innovate and speed up its know-how transformation, giving our workforce members augmented instruments to offer our clients with an enhanced journey expertise.”
Utilizing information to streamline operations and scale back journey ache factors
When an plane lands at American’s largest hub, Dallas Fort Price Worldwide Airport (DFW), reaching the gate shortly is important to working a easy operation. American and Microsoft are making use of the ability of AI, machine studying and information analytics to scale back taxi time, saving hundreds of gallons of jet gas per yr and giving connecting clients additional time to make their subsequent flights. Constructed on Azure, American’s clever gating program offers real-time evaluation of knowledge factors, together with routing and runway data, to mechanically assign the closest accessible gate to arriving plane. Beforehand, gating selections for American’s 136 gates at DFW required extra guide involvement from gate planners. Now, this system can have a look at a number of information factors concurrently for the tons of of each day arrivals, saving greater than a minute of taxi time per flight. That provides as much as 10 hours of diminished taxi time per day, decrease gas utilization and decreased CO2 emissions.
Enhancing frontline collaboration to drive higher buyer experiences
For a flight to depart on time takes many workforce members behind the scenes. Each day, upkeep personnel, floor crew, pilots, flight attendants and gate brokers work collectively to make sure that every flight departs on time. Till not too long ago, these workforce members — who’re at all times on the transfer and barely tied to a desk — relied on accessing data by way of desktop computer systems or laptops. American and Microsoft created the ConnectMe app, which workforce members can entry from any cell gadget by way of a Microsoft Energy Apps-enabled app in Microsoft Groups. With data now at its fingertips, American has accelerated airplane flip instances at gates and related hundreds of frontline workforce members via a single platform.
“Because the airline business continues to rework, constructing a digital know-how basis within the cloud shall be important for future resilience,” mentioned Judson Althoff, EVP and chief business officer, Microsoft. “By our partnership, American Airways is taking a forward-thinking, cloud-first strategy to utilizing information, AI and our collaboration platforms to reimagine not solely its personal operations however the experiences of its workers and clients.”
Making a cloud platform for the way forward for airline operations
Working the world’s largest airline isn’t any small feat. Now, via American’s partnership with Microsoft, the airline will migrate and centralize strategic operational workloads — resembling its information warehouse and several other legacy functions — in a single Operations Hub on Azure, changing into one of many first world airways to embrace a complete cloud technique for all its enterprise areas. With its Operations Hub on Azure, American plans to avoid wasting prices, enhance effectivity and scalability, and progress towards its formidable sustainability objectives.
Along with their cloud partnership, the businesses are deepening their relationship to assist Microsoft worker journey. By the extremely most well-liked partnership with American, Microsoft workers will obtain new, enhanced advantages once they select American or its alliance companions for his or her enterprise journey. Moreover, American and Microsoft might use Microsoft worker suggestions to tell future improvements to proceed driving a extra related, seamless and personalised journey expertise.
About American Airways Group
To Look after Individuals on Life’s Journey®. Shares of American Airways Group Inc. commerce on Nasdaq below the ticker image AAL, and the corporate’s inventory is included within the S&P 500. Be taught extra about what’s occurring at American by visiting information.aa.com and join with American on Twitter @AmericanAir and at Fb.com/AmericanAirlines.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) permits digital transformation for the period of an clever cloud and an clever edge. Its mission is to empower each particular person and each group on the planet to realize extra.
For extra data, press solely:
Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]
Andrea Koos, American Airways, (817) 247-4748, [email protected]
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